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Cancellation policy

Celtic Sea Salt® Purchase Terms

These Purchase Terms (“Purchase Terms”) are made pursuant to the Terms of Use (the “Terms”) and are subject to the terms set forth therein. Capitalized terms not defined herein shall have the meaning set forth in the Terms.

These Purchase Terms govern the purchase of Products made via the Website. These Purchase Terms are divided into two (2) sections: Consumer Product Terms and Reseller Product Terms.

Consumer Product Terms

Applicability
If You purchase Products from the Website for your own personal use and not for resale to others, these Consumer Product Terms apply to such purchases.

Domestic Shipping
For shipping to the contiguous United States, You are responsible for shipping costs at the then-current rates shown at checkout. Orders will be shipped via FedEx, UPS, or USPS. Title and risk of loss pass to the customer only upon delivery of the products to the customer’s designated shipping address. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies.

Walk-in and Local Pick up Orders
All orders need to be placed 48 hours ahead to be picked up the next day. Pick up hours are 9am – 4pm EST, Monday through Friday. Our address is 4 Celtic Drive, Arden, NC 28704. This is the only possible local pick-up location.

Heavy Orders
Shipping price restrictions apply to orders that are considered extremely heavy. Orders weighing over 100 lbs. may require a call from a Customer Service Representative to customize a more accurate, reasonable shipping rate. Please never hesitate to call us if you have questions about your shipping charge on your heavier orders.

Returns and Refunds
If You are unhappy with Products you received We will gladly accept an exchange, apply a refund to your account, or offer store credit subject to the terms set forth below. Sometimes We may ask for the Products back.

You can download our return form by clicking here.

We will not accept returns and will neither issue refunds nor credits for any merchandise that has reached beyond the 30 calendar days from the time You received such Products.

In order to be eligible for a refund, Products must be non-defective and unopened. 

Original shipping charges are not refundable and You will be responsible for any return shipping charges.

Please never hesitate to call our Customer Service Department about your return at 1-800-867-7258.

Warranty and Disclaimer
NEITHER COMPANY NOR ANY PERSON ON COMPANY'S BEHALF HAS MADE OR MAKES ANY EXPRESS OR IMPLIED REPRESENTATION OR WARRANTY WHATSOEVER, INCLUDING ANY WARRANTIES OF: (i) MERCHANTABILITY; (ii) FITNESS FOR A PARTICULAR PURPOSE; OR (iii) PERFORMANCE OF PRODUCTS TO SPECIFIC STANDARDS, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. COMPANY’S LIABILITY RELATED TO PURCHASES OF PRODUCTS ARE LIMITED AS SET FORTH IN THE TERMS.

Reseller and Wholesaler Product Terms

Applicability
If You purchase Products from the Website for resale to others, these Reseller and Wholesaler Product Terms apply to such purchases.

Prior to purchasing Products for resale to others, You must complete the reseller agreement and be approved by Company to act as a “Reseller User”. If you have not completed the agreement and received the Company’s approval, You may not resell Products and may only use Products for Your personal use subject to the Consumer Product Terms. Reseller Users may only resell Products to end customers and not through additional tiers of resellers and may only resell products through their own sales channels (and not leveraging the sales channels or websites of third parties, including without limitation Amazon.com, iHerb.com or any other site). Any right to resell Products pursuant to these Reseller Product Terms is non-exclusive and may be subject to territorial restrictions as may be communicated by Company to You from time to time.

Shipping
All shipments of Products purchased pursuant to these Reseller Product Terms will be made, (a) if Reseller User elects to use its own freight forwarder, FCA Company’s designated shipping point or facility (as Company designates), and (b) if Reseller User elects to use Company’s designated freight forwarder, CPT foreign air or ocean port of arrival (as defined in Incoterms 2010). All Products will be packaged for shipment in accordance with Company’s standard practices. All loading, transportation, shipping, and related insurance costs shall be paid by Reseller User. If Reseller User does not notify Company in advance of a preferred freight forwarder, Company shall select a freight forwarder to be used for shipment of Products to Reseller User. Company shall prepay the shipping charges to the air or ocean port of arrival and invoice the Reseller User for those costs. Risk of loss or damage to the shipment while in-transit shall pass to Reseller upon the goods being loaded for shipment at Company’s designated facility.

Pricing
Reseller User represents that it is in receipt and aware of Company’s Minimum Advertised Pricing Policy. Notwithstanding the foregoing, Reseller User, in its sole discretion, shall determine the prices at which it resells Products. Reseller User’s compensation is to be obtained solely by the difference between the amount that Reseller User pays to Company and the amount that Reseller User charges its customers.

Company, in its sole discretion, may modify the prices for the Products at any time.

Representations and Warranties
Reseller User represents and warrants that it (a) shall comply with all applicable laws, rules and regulations in connection with the performance of its obligations pursuant to these Reseller Product Terms; (b) shall perform its obligations hereunder and otherwise conduct its business in a manner that reflects favorably upon Company and the Products; (c) refrain from deceptive, misleading or unethical business practices of any kind; and (d) shall, in no event, purport to make representations or warranties on Company’s behalf.

Any representations or warranties made by Company with respect to the Products are made not for the benefit of the Reseller User but are made solely for the benefit of the end customer. Without limiting the foregoing, COMPANY AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND ALL WARRANTIES ARISING OUT OF USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” BASIS. COMPANY’S LIABILITY RELATED TO PURCHASES OF PRODUCTS ARE LIMITED AS SET FORTH IN THE TERMS.

Recall Procedure
We may, in our sole discretion, conduct a mandatory or voluntary recall or withdrawal of any Product. We may, in our sole discretion, determine the applicable jurisdictions for any such recall or withdrawal of any Product. If We elect to do so, We will notify You and You must comply, at Your expense, with all directions of Us in connection with the recall or withdrawal. If You become aware of facts that indicate that any product should be recalled or withdrawn from distribution and sale, or that any product is otherwise defective and has entered the stream of commerce, You shall give notice within 24 hours to Us by telephone, email, or other written notice thereof regarding the recommended recall or withdrawal. Any determination by You regarding a recommended recall or market withdrawal of any Product, as well as any related corrective action, will be subject to Our prior review, approval, and agreement. The Parties will agree in good faith on an appropriate course of action for any recall or withdrawal of any Product. In the event of corrective action taken by either Party in accordance with the terms of this provision, the other Party agrees to cooperate and to take all steps as are reasonably requested to fully and timely implement reasonable and appropriate corrective actions. We will control all media and public relations communications related to the product recall or market withdrawal and You will not engage with third parties or respond to media questions without first notifying Us and obtaining Our approval. The Parties shall use their best efforts to agree on the manner, text and timing of any publicity to be given to any corrective action. Except to the extent that the recall or market withdrawal is caused or contributed to by any negligent act or omission or willful misconduct of You, Company will bear the expense of any recall or market withdrawal and will reimburse Your reasonable expenses incurred by You directly as a result of implementing it. To the extent the recall or market withdrawal is caused or contributed by any negligent act or omission or willful misconduct of You or from Your failure to comply with representations and warranties contained herein, You will bear the expense of such recall or market withdrawal.

Indemnification
Reseller User shall indemnify, hold harmless, and, at Company’s option, defend Company and its officers, directors, employees, affiliates, and agents against all costs, claims, damages or expenses incurred (and reasonable attorneys’ fees in connection therewith), as well as amounts finally awarded in a settlement or by a court arising from any claim or allegation by a third party involving (a) breach of any of Reseller’s representations and warranties pursuant to this Agreement; (b) failure to obtain, maintain, comply with and renew all required certifications, licenses and homologations (now existing or hereafter enacted or created) as required to perform its obligations pursuant to these Reseller Product Terms or otherwise in its resell of the Products; or (c) the acts or omissions of Reseller in the performance of these Reseller Product Terms.